| TERMS
OF SERVICES (Dedicated Servers)
Timesway Hosting ("The Company") agrees
to furnish services to the Subscriber, subject
to the following TOS (Terms of Service) along
with General TOS of Timesway Hosting.
Use of Timesway Hosting service constitutes acceptance
and agreement toTimesway Hosting's General AUP
and Dedicated Server AUP as well as Timesway Hosting
TOS (Terms of Service).
All provisions of this contract are subject to
the TOS (Terms of Service) ofTimesway Hosting
and AUP (Acceptable Use Policy). The AUP may be
changed from time to time at the discretion of
the Company. Subscriber understands that change
to the AUP by the Company shall not be grounds
for early contract termination or non-payment.
This Agreement shall be construed in all respects
in accordance with the laws of the state of New
York, county of Queens applicable to contracts
enforceable in that state. Venue will be Queens
County, New York
Disclosure to Law Enforcement:
The AUP specifically prohibits the use
of our service for illegal activities. Therefore,
Subscriber agrees that the Company may disclose
any and all subscriber information including assigned
IP numbers, account history, account use, etc.
to any law enforcement agent who makes a written
request without further consent or notification
to the Subscriber. In addition Timesway Hosting
shall have the right to terminate all service
set forth in this Agreement.
Service Rates:
Subscriber acknowledges that the nature of the
service furnished and the initial rates and charges
have been communicated to Subscriber. Subscriber
is aware that the Company may prospectively change
the specified rates and charges from time to time.
The promotional offer is contingent upon Company
achieving and maintaining its cost of service
goals including but not limited to rates charged
to company by its suppliers.
Payment:
Establishment of this service is dependent upon
receipt by the Company of payment of stated charges.
Subsequent payments are due on the anniversary
date of the month for that month's service. The
above applies to all accounts and services provided
by Timesway Hosting.
Payments and Fees:
Credit cards that are declined for any reason
are subject to a $5.00 declination fee. Service
will be interrupted on accounts that reach 10
days past due. Service interrupted for nonpayment
is subject to a $100.00 reconnect charge. Accounts
not paid by due date are subject to a $10.00 late
fee. Accounts that are not collectable by Timesway
Hosting may be turned over to an outside collection
agency for collection. If your account is turned
over for collection, you agree to pay the company
a "Processing and Collection" Fee of
not less than $50 nor more than $250. If you desire
to cancel your account, please follow the proper
procedure to do this as outlined in this TOS.
Refund and Disputes:
All payments to Timesway Hosting are nonrefundable.
This includes the one time setup fee and subsequent
charges regardless of usage. All overcharges or
billing disputes must be reported within 30 days
of the time the dispute occurred. If you dispute
a charge to your credit card issuer that, in Timesway
Hosting's sole discretion is a valid charge under
the provisions of the TOS and /or AUP, you agree
to pay Timesway Hosting an "Administrative
Fee" of not less than $50 and not more than
$250.
Failure to Pay:
The Company may temporarily deny service or terminate
this Agreement upon the failure of Subscriber
to pay charges when due. Such termination or denial
will not relieve Subscriber of responsibility
for the payment of all accrued charges, plus reasonable
interest and any collection fees.
Account Cancellation:
All requests for canceling accounts must be made
in writing with at least 30 days notice but not
more than 60 days prior written notice and sent
to Timesway Hosting Attn: Cancellations, via email
to sales@timesway.com. You must have all account
information to cancel.
Subscriber acknowledges that the service provided
is of such a nature that service can be interrupted
for many reasons other than the negligence of
the company and that damages resulting from any
interruption of service are difficult to ascertain.
Therefore, subscriber agrees that the company
shall not be liable for any damages arising from
such causes beyond the direct and exclusive control
of the company. Subscriber further acknowledges
that the company's liability for its own negligence
may not in any event exceed an amount equivalent
to charges payable by subscriber for services
during the period damages occurred. In no event
shall the company be liable for any special or
consequential damages, loss or injury.
New Domain Accounts:
All new webhosting accounts involving new domains
will be set up and entered into our DNS servers
within 24 hours of install date. Due to unforeseen
complications, however, this process may sometimes
require up to 2 business days.
Transfer of Domains:
New webhosting accounts which involve the transfer
of a domain from another provider to Timesway
Hosting will usually require a minimum of seven
(7) days to be effective and entered into our
DNS servers. In some cases, such transfers may
take up to fourteen (14) days. Due to the unpredictable
nature of the transfer process, no guarantees
are made regarding the amount of time a specific
transfer may take.
Support Boundaries:
Timesway Hosting, provides technical support to
our subscribers at all times. We limit our technical
support to our area of expertise. The following
is our guidelines when providing support: Timesway
Hosting support related to your server or virtual
site physical functioning. Timesway Hosting does
not offer tech support for application specific
issues such as cgi programming, html or any other
such issue. Timesway Hosting does not provide technical
support for YOUR customers. If you can email,
we encourage you to email support@timesway.com
for assistance. If you are able to get online
and have other questions, the answers may be on
our Billing & Support System at http://www.timesway.com
- we encourage you to check there first. Lastly,
the Help files in the program you are using may
have the answer to your question so please do
investigate these resources before calling tech
support.
Spam:
Anyone hosting websites or services on their server
that support spammers or cause any of our IP space
to be listed in any of the various Spam Databases
will have their server immediately removed from
our network. The server will not be reconnected
until such time that you agree to remove ANY and
ALL traces of the offending material immediately
upon reconnection and agree to allow us access
to the server to confirm that all material has
been COMPLETELY removed. Severe violations may
result in immediate and permanent removal of the
server from our network without notice to the
customer. Users found to be conducting mass mailing
will be fined an additional $300USD. Any server
guilty of a second violation WILL be immediately
and permanently removed from our network without
notice.
IRC:
IRC activity linked to any major IRC network is
forbidden within our services.
Complaints:
Any activity that results in an abuse complaint
will result in inmediate de-activation of the
server. User agrees to allow access to the server
to the Timesway Hosting staff so that they can
verify what the root of the problem is. Any installed
software found, which sole purpose is to scan
ports, spider e-mail addresses, abuse proxies,
or any other activity which resulted in the complaint,
will be reason for inmediate account cancellation.
Network
IP Address Ownership:
If Timesway Hosting assigns Customer an Internet
Protocol address for Customer's use, the right
to use that Internet Protocol address shall belong
only to Timesway Hosting, and Customer shall have
no right to use that Internet Protocol address
except as permitted by Timesway Hosting in its
sole discretion in connection with the Services,
during the term of this Agreement. Timesway Hosting
shall maintain and control ownership of all Internet
Protocol numbers and addresses that may be assigned
to Customer by Timesway Hosting, and Timesway
Hosting reserves the right to change or remove
any and all such Internet Protocol numbers and
addresses, in its sole and absolute discretion.
Our allocation of IP addresses is limited by ARIN's
new policies. These new policies state that use
of IP addresses for IP based virtual hosts will
not be accepted as justification for new IP addresses.
What this means to you is that you MUST use name-based
hosting where possible. We will periodically review
IP address usage, and if we find that clients
are using IP addresses where name-based hosting
could be used, we will revoke authorization to
use those IP addresses that could be used with
name-based hosting.
Bandwidth and Disk Usage:
Customer agrees that bandwidth and disk usage
shall not exceed the number of megabytes per month
for the Services ordered by Customer on the Order
Form (the "Agreed Usage"). Timesway
Hosting will monitor Customer's bandwidth and
disk usage. Timesway Hosting shall have the right
to take corrective action if Customer's bandwidth
or disk usage exceeds the Agreed Usage. Such corrective
action may include the assessment of additional
charges, disconnection or discontinuance of any
and all Services, or termination of this Agreement,
which actions may be taken is in Timesway Hosting's
sole and absolute discretion. If Timesway Hosting
takes any corrective action under this section,
Customer shall not be entitled to a refund of
any fees paid in advance prior to such action.
In the event that a customer exceeds the included
allocation, Timesway Hosting may, at its sole
discretion, collect a deposit, in an amount determined
by Timesway Hosting, against customer's credit
card on file with Timesway Hosting.
System and Network Security:
Users are prohibited from violating or attempting
to violate the security of the Timesway Hosting
Network. Violations of system or network security
may result in civil or criminal liability. Timesway
Hosting will investigate occurrences, which may
involve such violations and may involve, and cooperate
with, law enforcement authorities in prosecuting
Users who are involved in such violations. These
violations include, without limitation:
Accessing data not intended for such User or
logging into a server or account, which such User
is not authorized to access.
- Attempting to probe, scan or test the vulnerability
of a system or network or to breach security or
authentication measures without proper authorization.
- Attempting to interfere with service to any
user, host or network, including, without limitation,
via means of overloading, "flooding",
"mail bombing" or "crashing".
- Forging any TCP/IP packet header or any part
of the header information in any e-mail or newsgroup
posting.
- Taking any action in order to obtain services
to which such User is not entitled.
Timesway Hosting reserves the right to amend
its policies at any time. All Sub-Networks, resellers
and managed servers of Timesway Hosting must adhere
to the above policies. Failure to follow any term
or condition will be grounds for immediate Cancellation.
You will be held responsible for the actions of
your clients in the matter described on these
Terms and conditions. Therefore, it is in your
best interest to implement a similar or stricter
Terms and conditions or otherwise called Acceptable
Terms of use policy.
Indemnification: Timesway Hosting
wishes to emphasize that in agreeing to the Timesway
Hosting Acceptable Use Policy (AUP) and Terms
of Service (ToS), customer indemnifies Timesway
Hosting for any violation of the Acceptable Use
Policy (AUP) and Terms of Service (ToS) that results
in loss to Timesway Hosting or the bringing of
any claim against Timesway Hosting by any third-party.
This means that if Timesway Hosting is sued because
of a customer's or a customer of a customer's
activity, the customer will pay any damages awarded
against Timesway Hosting, plus all costs and attorney's
fees.
Miscellaneous Provisions:
You must provide us with, and keep current, good
contact information for you. E-mail, fax, and
telephone contacts are used, in that order of
preference.
A waiver by the Company of any breach of any
provision of this Agreement by Subscriber shall
not operate as or be construed as a continuing
or subsequent waiver thereof or as a waiver of
any breach of any other provision thereof.
Subscriber shall not transfer or assign this
Agreement without the prior written consent of
the Company. Company may assign Agreement at anytime
without consent from or notice to Subscriber.
Company reserves right to cancel customers rights
under this contract at anytime without further
obligation.
Timesway Hosting takes no responsibility for
any material input by others and not posted to
the Timesway Hosting Network by Timesway Hosting.
Timesway Hosting is not responsible for the content
of any other websites linked to the Timesway Hosting
Network; links are provided as Internet navigation
tools only. Timesway Hosting disclaims any responsibility
for any such inappropriate use and any liability
to any person or party for any other person or
party's violation of this policy.
Timesway Hosting is not responsible for any damages
your business may suffer. Timesway Hosting does
not make implied or written warranties for any
of our services. Timesway Hosting denies any warranty
or merchantability for a specific purpose. This
includes loss of data resulting from delays, non-deliveries,
wrong delivery, and any and all service interruptions
caused by Timesway Hosting.
Responsability for Content:
You, as Timesway Hosting's customer, are solely
responsible for the content stored on and served
by your Timesway Hosting hardware.
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